Technical Account Manager II

Employment Type

: Full-Time

Industry

: Sales



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Amazon Web Services (AWS) is a rapidly growing, industry defining business within Amazon.com. We provide developers and their organizations building block web services that allow them to innovate faster and operate their software more cost-effectively. These services-in-the-cloud include on-demand compute capacity, storage, content delivery, querying of structured data, message queuing, and more.

The AWS Marketplace team delivers a 3P ecosystem and monetization opportunities for Software and SaaS providers on AWS cloud. We are inventing new ways of building flexible, massively scalable and globally distributed systems for Catalog Management, Metering and Billing for 3P software and services. Our services empower AWS customers to complement AWS services such as EC2, S3, VPC, RDS and DynamoDB.

We seek a Technical Account Manager II to work out of our Seattle, WA headquarters.

Your Responsibilities:
· Deliver timely, accurate and professional technical assistance to all internal and external customers
· Process and manage seller registrations and product submissions on the AWS MP Portal
· Review product submissions by conducting a policy evaluation, product listing metadata review/editing, and a technical usability review
· Track and quantify seller operational challenges to provide requirements for automation of repetitive tasks, tooling improvements, and standard operating procedures
· Manage the operational relationships with stakeholders of small to Enterprise level businesses and ensure their products are setup for success on AWS Marketplace
· Work with engineers, PM teams, and management to improve the seller experience
· Contribute to a positive team environment and proactively help team members to meet and exceed team SLAs, quality standards, and goals
· Review buyer feedback, investigate possible product issues, and work with different parties to resolve them
· Exhibit a high attention to detail and maintain low error rates for product publishing

· Graduate degree, MBA, or equivalent work experience
· Knowledge of the software industry, cloud computing, and the AWS stack
· 1+ years experience with vendor management, digital content pipeline and ingestion, TAM, PM, System Admin, or QA role
· 2+ years experience streamlining disparate processes and systems into a cohesive workflow
· 2+ years experience in delivering complex data analysis and proposed solutions to senior leadership
· Other industry recognized technical credentials (AWS certifications, CISM, CISSP, CISA, or Microsoft Azure certifications, etc.)
· Ability to understand technical subjects and connect multiple underlying issues
· Bias for action and ability to deal with ambiguity, including troubleshooting and problem solving in loosely-defined situations
· Ability to handle multiple tasks and competing priorities from a variety of internal and external stakeholders
· Ability to deliver results independently in a fast-paced, rapidly changing environment with a strong sense of ownership
Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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