Consultant, Executive & Internal Communications - COO Division

Employment Type

: Full-Time


: Miscellaneous

Consultant, Executive & Internal Communications - COO Division-20001IVAt Blue Shield of California we are parents, leader, students, visionaries, heroes, and providers. Everyday we come together striving to fulfill our mission, to ensure all Californians have access to high-quality health care at a sustainably affordable price. For more than 80 years, Blue Shield of California has been dedicated to transforming health care by making it more accessible, cost-effective, and customer-centric. We are a not-for-profit, independent member of the Blue Cross Blue Shield Association with 6,800 employees, more than $20 billion in annual revenue and 4.3 million members. The company has contributed more than $500 million to Blue Shield of California Foundation since 2002 to have a positive impact on California communities. Blue Shield of California is headquartered in Oakland, California with 18 additional locations including Sacramento, Los Angeles, and San Diego. We’re excited to share Blue Shield of California has received awards and recognition for – LGBT diversity, quality improvement, most influential women in corporate America, Bay Area’s top companies in volunteering & giving, and one of the world’s most ethical companies. Here at Blue Shield of California, we’re striving to make a positive change across our industry and the communities we live in – Join us!


Being a mission-driven organization means we do much morethan serve our 3.5 million members: we were the first health plan in the nationto limit our annual net income to 2 percent of revenue and return thedifference to our customers and the community, and since 2005 we havecontributed more than million to the Blue Shield of California Foundation toimprove community health and end domestic violence.

We also believe that a healthier California begins withour employees, so we provide them with resources to develop and maintain ahealthy lifestyle through our award-winning wellness program, Wellvolution.We're hiring smart thinkers and doers who want to work for a leader andinnovator in the challenging, ever-changing healthcare space. Come and help usmake health care worthy of our family and friends.


The Communications Consultant, COODivision, reportingto a Senior Manager partners to develop and drive strategic internal andexecutive communications in support of our Chief Operating Officer and ChiefMarketing & Customer Officer.

What you’re upto:

  • Developand execute internal communications campaigns to create clarity and confidencein our core strategies to achieve operational excellence, serve more membersand deliver a high-quality, personal customer experience.
  • Inpartnership with subject matter experts, develop articles, blogs, FAQs, andother materials necessary to communicate to employees
  • Supportorganization webcasts, online town halls, listening sessions and other employeemeetings.
  • Publishcontent on our internal social media platform (i.e., Yammer)
  • Developcreative briefs and concepts to execute across a variety of media (videos,webinar presentations, events/meetings)
  • Leverageemployee feedback channels, monitor real-time feedback, analyze data, and makerecommendations to continuously improve communications approach.

  • Qualifications

    Your education & experience

  • Aminimum of 5-7 years of experience in internal, HR or employee communicationsor public relations, or equivalent combination of education and experience.
  • Abachelor's degree in public relations, journalism, communications, English orrelated field.
  • Strongwriting and message development skills; ability to translate complex ideas andtell a story in simple, straightforward language.
  • Experiencewith SharePoint or other intranet or interactive media and web-basedcommunication vehicles are a plus.
  • Abilityto develop communications strategy and manage multiple programs in afast-paced, high-change environment.
  • Ateam player and strong collaborator who can manage competing priorities andtight deadlines.
  • Experiencecollaborating with and providing counsel to senior executives.
  • Proficiencywith MS Word, Excel, PowerPoint, survey and web publishing tools.
  • Proactiveproblem solving and a healthy level of willingness to try something new
  • Familiaritywith insurance or healthcare industries a plus

  • Physical RequirementsOffice Environment - roles involving part to full time schedule in Office Environment. Based in our physical offices and work from home office/deskwork – Activity level: Sedentary, frequency most of work day.
    Please click here for further physical requirement detail.


    :Enterprise Communications

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