Senior Organizational Change Management (OCM) Communication Specialist
South Richmond Hill,
102-98 121st St
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One Vision is our global technology and business transformation program that includes implementation of the Oracle ERP system.
The Sr. OCM Communication Specialist is responsible for guiding CooperVision, Inc. OneVision program communications and stakeholder engagement activities across multiple, diverse project implementations. This individual is responsible for developing and using communication plans to track stakeholder engagement for OneVision and for each specific project within it. The role is part of an OCM team which consults to program sponsors, OneVision Program Management and project level team members.
The Sr. OCM Communication Specialist creates and develops content to enable program and project level stakeholder awareness, engagement and reinforcement of message related to the program vision. This includes composing content and messages, both independently as well as in collaboration with program and project teams, to launch awareness campaigns and provide stakeholder-specific communication. This also includes developing formats that are the best means to provide these messages to stakeholders given the audience, purpose, and level of depth required. Formats may include OCM presentation materials, email bulletins, FAQs, talking points, intranet messages and other collateral.
The Sr. OCM Communication Specialist collaborates with OneVision program/project team leaders, team members and IT across multiple business tracks, locations and uses communications as a vehicle to enhance curiosity, competence and confidence for the planned changes.
A successful candidate will demonstrate strong attention to detail, creativity, project management and communication skills, writing talent, and adaptability to changing priorities.
Partner with program and site level Stakeholders, Leaders, Sponsors and cross-functional business/technical teams locally and globally.
Develop and support targeted communication plans that increase awareness and engagement of impacted Stakeholders.
Work with multiple team members to recommend, develop, and implement OCM communication strategies developing project/program collateral that builds awareness, provides information, and creates curiosity, competence and competence for OneVision and are aligned to the specific change management activities.
Manage development and execution of communications materials, such as FAQs, manager talking points, flyers, activity content (i.e. survey communications), adoption measurement tracking, data analysis results and presentations.
Support the program and project teams to develop stakeholder/leader outreach and engagement efforts to create awareness, understanding and buy-in reinforcing the achievement of business outcomes.
Plan communication collateral strategically with a keen eye towards connecting the dots and being thoughtful about saturation and information overload of various enterprise-wide change initiatives.
Partner with Global HR and Global Communication teams to create templates, tools and collateral appropriate for use across the organization.
Maintain the appropriate usage of branding and department identity on all communications disseminated from OCM.
Act in a self-directed, accountable way when completing tasks; willing to take initiative and manage responsibilities independently while meeting time lines.
Report to the Director Organizational Change Management.
Travel requirements: as needed up to 15% to gain understanding of global site operations and creating relationships.
POSITION QUALIFICATIONS KNOWLEDGE, SKILLS AND ABILITIES
Excellent verbal, written and interpersonal communication skills.
Demonstrated ability to effectively use multiple formats or channels to deliver communications.
Demonstrated ability to create communication strategy for programs and projects that affect business transformation across the globe.
Demonstrated understanding and application of integrated organizational change management methodology. Prosci methodology preferred.
Demonstrated proficiency in managing multiple, complex projects concurrently while developing content, formats and methods
Ability to understand and effectively distill complex, technical subjects into easy-to-understand language.
Skilled at generating compelling, engaging and creative presentations and collateral.
Highly collaborative with the ability to influence while at the same time developing and nurturing positive, effective relationships across all levels of the organization.
Demonstrated ability to work calmly under pressure using sound judgement and decision-making.
Ability to consistently seek out team input and constructive feedback putting feedback to effective use while meeting deadlines.
Demonstrated ability to consider diverse language and cultural communication practices when developing content for global audiences and stakeholders.
Demonstrated expertise while being nimble and open to creative ideas.
Familiarity with desktop publishing software and web-based application development limitations and uses.
Intermediate to advanced proficiency in MS Office (Excel, Word, PowerPoint). Advanced MS Office skills preferred.
Standard office environment
Prolonged sitting in front of a computer
Ability to travel commercially and internationally on behalf of CooperVision
Bachelors degree in Communications, Business Administration, Human Resources, Marketing, Organizational Change Management or equivalent education, training, or experience.
4-7 years of enterprise, global communications experience using technology and multiple channels to generate communications and collateral.