Employment Type

: Full-Time


: Miscellaneous


WHAT IS THE WAGE AND INVESTMENT  DIVISION? The Wage & Investment Division (W&I) serves about 122 million taxpayers who file upwards of 94 million returns each year. W&I provides high-quality taxpayer assistance, and enable taxpayers to transact and communicate electronically to file their returns and make payments.

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WHAT DOES A VISUAL INFORMATION SPECIALIST (VIS) DO? The IRS Visual Information Specialist (VIS) is part of a diversified team of professional Graphic Designers tasked with the assembly of graphical images, typography, and text content in an effective way that is strategic, accessible and aesthetically satisfying. They are available to all IRS employees, to help design and develop their communications materials for a positive impact on IRS business objectives. They are trained to solve difficult business communication problems with strategic design solutions and to simplify complex information to achieve measurable results.

As a Visual Information Specialist you will:

Serve IRS internal product originators with expert design services, as the authority on IRS design principles. Apply IRS design standards to electronic and print information. Provide the strategic design guidance and product quality oversight necessary to provide high-quality, cost-effective, efficient and timely electronic and print information dissemination services. Focus on the design and production of graphic elements and graphical documents that appropriately augment, emphasize, and clarify information for the topics and audiences for print and digital use, while working in close partnership with other IRS employees to define requirements, develop concepts and implement action plans to produce such visual media.Perform design services in English and in other languages that accurately and aesthetically communicate the intended message, by using graphic design industry publishing and image editing software, specifically Adobe Creative Suite (InDesign, Illustrator, Photoshop), and others such as Adobe LiveCycle Designer, Adobe Acrobat Pro, Enfocus Pitstop Professional and PDF CanOpener to produce published products and exhibits. Support the implementation of IRS Design Standards on all new and revised published products, serves as the expert and champion to increase awareness of IRS product design methodologies, services and core in-house Design Office strategies.Manage multiple jobs simultaneously, sets design project priorities, establishes deadlines, ensures timely completion of all work assignments and consults with other graphic design professionals to complete assignments, orders external/vendor design services and responds constructively to customer’s design/published product feedback. Provide authoritative advice in coordinating the design and development of electronic and print publishing products and serve as the agency expert in graphic design standards, publishing production methods, user-centered design, web standards, accessibility issues, prepare web-safe graphic solutions for social network and other digital/web initiatives and other evolving communication mediums. Use word processing software to write and develop design proposals and case studies geared to the characteristics and interests of particular audiences that increase understanding of the meanings and significance of design solution proposals.Create and modify forms using document composition software tools (such as: Adobe Lifecycle Designer ES) when working in the Forms Composition Department as a VIS, and also use various technologies such as Composition Process Management (CMS) and/or multimedia editors such as, FinalCut and Photoshop, to publish content to the web.

WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at

Travel Required

Occasional travel - 1 To 5 Nights per Month

Supervisory status


Promotion Potential


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    Conditions of Employment

    Refer to Other Information. Click 'Print Preview' to review the entire announcement before applying. Must be a U.S. Citizen or National IRS Employees with Career or Career Conditional Appointments



    You must meet the following requirements by the closing date of this announcement.

    You must have: A Bachelor’s degree from an accredited college or university in a related field of study such as visual communications commercial art, fine arts, art history, industrial design, architecture, drafting, interior design, or photography. OR Advanced training in a vocational school, technical institute, or art institute above the high school level in one of the fields listed above is creditable as general experience on a month-for-month basis. OR Experience that demonstrated the skills and creativity needed to use the tools or equipment associated with the Visual Communication. Unpaid experience that is pertinent should be credited based upon its relevance to the work of the Visual Information Specialist. To be qualifying, the work must have involved visual communication of information or the application of the principles of graphic design.

    In addition to the above, you must meet the requirements described below:

    GS-12 LEVEL:
    You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-11 grade level in the Federal service. Specialized experience for this position includes: applying expert knowledge of graphic design and print/electronic publishing processes proficiently using current versions of graphical software applications (in both Macintosh and Windows environments) such as Adobe Creative Suite (specifically InDesign, Photoshop, and Illustrator) using master pages and style sheets and other software resources to apply design standards elements, including logotype, way-finding system, fonts, and color onto the designs of electronic and print products. Experience with using standard graphic design industry tools (such as color swatch books, photo libraries, image scanners and photocopiers) to develop products. Experience writing business style correspondence, such as writing narrative to explain and defend design proposals/formal presentations, business reports, operation reviews, vendor correspondence, statements of work, developing design briefs and responding to business correspondence inquires. Other Specialized Experience includes experience overseeing and defining project design, technical and production specifications, developing original concepts by extracting information from a design brief to provide original design solutions, design configurations and product development – while taking into account demographics, target audience needs, quality, equality, security, and ethics. Examples of qualifying work experience include: experience in leading strategic design processes, including planning, coordinating, leading creative brainstorming meetings and preparing/presenting formal design presentations to upper management and/or executives. Designing, developing and managing the execution of a wide collection of design products/projects simultaneously (in English and other languages), such as meetings/events/conference materials, social media elements, tradeshow exhibits, forms, brochures, posters, websites, single and multiple page print and digital publications, promotional displays, packaging, and signage systems for a diversified nationwide audience. 

    In addition to the above requirements, you must meet the following, if applicable:
    You must have been at the GS-11 level for 52 weeks (time-in-grade requirement).


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