Manager, Social Media Tools and Operations - Hilton
1609 City Park Ave
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The Global Marketing team brings to life the unique promise of Hilton's portfolio of brands by defining, creating, and delivering exceptional multi-channel marketing campaigns designed to drive business results.
What will I be doing?
***The location for this position can be either in Dallas, TX or McLean, VA.*** As a member of the Social Media Center of Excellence, you will report to the Senior Manager, Social Media Tools & Operations and provide social media governance support to internal teams.
As the Manager, Social Media Tools & Operations you will support the daily execution of the team's strategic priorities by serving as the main point of contact for vendors, agency partners, and other Hilton internal stakeholders. Relationship management will be a key factor as this role will perform activities such a vendor performance reporting and billing along with process mapping and support.
More specifically, you will:
Maintain balanced vendor relationships, including communications, escalations, and billing.
Establish and report monthly vendor scorecards in order to identify potential issues and highlight support gaps.
Serve as the Point of Contact with Hilton Procurement for contract renewals and new contract creation.
Escalate and resolve billing issues as needed.
Support budget planning for vendor spend.
Establish and maintain relationships with other internal Hilton teams where there is a process dependency.
Lead and execute process change management where appropriate with other Hilton teams.
Serve as the Point of Contact for process changes, updates, and escalations with other Hilton teams.
What are we looking for?
We are looking for dynamic and creative team members, who are passionate about using their analytical skills to take on hard problems. We believe the success in this role will demonstrate itself through the following attributes and skills:
Strong interpersonal skills and ability to manage multiple projects at a time
Excellent verbal and written communication across a variety of traditional and digital channels
Experience communicating across multiple global regions and cultures, including those with language barriers
Strong analytical skills with initiative to resolve issues effectively and seek opportunities to improve existing processes
Team mindset with ability to build positive relationships, exhibit tact, and earn trust
To fulfill this role successfully, you must possess the following minimum qualifications and experience:
Six (6) years of professional experience
Three (3) years of vendor management experience
Two (2) years of process improvement experience
Experience with process mapping and change management
Experience with vendor scorecard creation and management
Proficient in Microsoft PowerPoint and Excel
Travel up to 10%
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
BA/BS Bachelor's Degree in relevant field
Four (4) years of social media experience
Three (3) years of experience working in a global organization
Two (2) years of experience working in the hospitality and/or travel industry
Two (2) years of experience working with a major social media publishing tool
Experience working at a marketing, social media, or PR agency