Director, Client Success - Enterprise (Huntington)
Compensation: $197,780.00 - $197,780.00 /year *
Employment Type: Full-Time
Industry: Executive Management
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As the worlds number 1 job site, our mission is to help people get jobs. We need talented, passionate people working together to make this happen. We are looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for job seekers. The team. In Client Success, our promise is to deliver best in class service to our clients, partners, and teammates worldwide. We focus on collaboration, the ability to adapt to client needs, and a passionate approach to service. We help our clients navigate through the ever-changing recruitment advertising landscape. A successful Client Success team member at Indeed is a service-obsessed, tech savvy, data-oriented, and team focused professional that supports clients using our multiple advertising products. An ideal person for this role is someone who thrives on building relationships, and executes with the client as the top priority. Our team members are true problem solvers who do not slow down until the perfect hiring solution is found. Every month, over 250 million job seekers count on Indeed to help them find jobs by publishing their resumes, processing their job applications, supplying company data, and providing a safe and secure job search platform. Our clients rely on us to connect them to qualified candidates for their job openings. Simply put, we help our clients help people get jobs. The base salary range below represents the low and high end of the Indeed salary range for this position. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. The range listed is just one component of Indeed's total compensation package for employees. Other rewards may include quarterly bonuses, Long Term Incentive Plan units, an open Paid Time Off policy, and many region-specific benefits. New York City Metro Area Base Salary Range: 125,000 - 160,000 USD per year Your job. This is a critical role that requires a technically-minded, process-driven, results-focused individual who can liaise with our greater Client Success, Sales and Technology teams to deliver high-quality service to Indeed's pay-per-click (PPC) advertising clients. The person in this role must have strong managerial skills to lead a workforce of various experience levels and differing priorities based on the client segment. This involves being supportive, communicative and a good teacher, while finding creative ways to stay engaged with the team. He or she also will handle high-level strategy for team structure and growth plans, relationships with other Indeed teams and large client opportunities, including issues escalated by managers and individual contributors. The Director of Client Success, Enterprise NYC will report to the Senior Director of Client Success, Enterprise and will work closely with other leaders in the group to manage the growth, development, oversight, and procedural improvement of the Client Success teams in their particular location. About you. Focus: Advocate for your team by defining/re-defining process, removing obstacles, and challenging the status quo Form and maintain internal partnerships to access data needed by the team and advocate from client needs across the business Ensure equitable workloads across teams Act as the main Client Support Management contact for the NYC office for Enterprise teams Oversee Client Success teams within NYC which support Enterprise business Hire, lead, and grow a team of Client Success Managers dedicated to delivering quality to our employees, clients, and internal partners Act as a final escalation point for resolving difficult client, sales, and/or technical and product issues Conduct regular 1:1 meetings with management team members focused on developing and challenging managers of various experience levels Provide coaching, mentoring, career pathing, and constructive feedback to Client Success Managers and Specialists, fostering internal mobility Responsible for the management and communication of expectations and any internal changes affecting the greater team Work closely with the Senior Director of Client Success to foster team collaboration, drive professional growth, and inspire innovation amongst all regions Serve as a resource and mentor for both direct and indirect reports Partner with Sales Directors on direction, strategy and growth of teams Collaborate with senior management to enhance work processes and procedures Develop and implement new ideas that will achieve team and company-wide goals Promote a fun and zealous environment while hitting the KPIs set out by the company Track and analyze overall team cost structure to maximize profitability, reduce costs and meet Cost Per Revenue Dollar goals Required Skills. 7+ years in a business-to-business environment 5+ years of management experience preferred Experience with online advertising; recruitment advertising, staffing or applicant tracking system experience a plus Technical mindset, demonstration of keen interest in acquiring new technical skills, and comfort with technical conversations A deep understanding of Indeeds business model Passion for client success and a relentless commitment to advocating for clients and your team Incredible organizational, verbal and written communication skills Bachelors degree required; Advanced degrees preferred Indeed provides a variety of benefits that help us focus on our mission of helping people get jobs. Indeed is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Associated topics: analyst, business, business planning, franchise operator, guest, inside sales, intelligence, sales, territory sales, transaction
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.
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