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Req ID: 116283
We are looking for a team player who is passionate about providing excellent customer service! Our Service Writers will assist in maximizing the stores consistency, speed, and quality to meet Speedco standard processes that our customers have come to expect. Advancement opportunities are available through a performance based program.
Greet customers in a timely and friendly manner in person or via the phone
Obtain required information for equipment being serviced
Provide an exceptional customer experience to drive loyalty
Ability to clearly communicate with fleet maintenance departments to obtain work authorization and/or purchase orders
Ability to complete customer's invoice at the completion of service and collect method of payment (cash, check, credit card or other forms of payment)
Balance daily sales including cash drawer, credit card and methods of payment during assigned shift
Use a consultative selling process to assist customers with additional service options that could be needed
Communicate frequently with Technicians, Crew Chief and Store Management
Gain superior product knowledge to effectively help customers
Prepare daily shift activities and paperwork
Assist with maintaining the Speedco culture at store level
Champion our company's initiatives
Maintain store cleanliness to Speedco standards
Maintain display inventory in customer area
Promote a safe work environment and maintaining good safety habits by using required Personal Protection Equipment
Complete any other assigned task delegated by Store Management team
Attention to detail, organized and proven ability to follow up on uncompleted tasks
Ability to thrive in a fast-paced environment with many priorities
Basic computer and accounting knowledge
Experience with computer based point of sales system
Excellent communication and interpersonal skills
Prior retail or customer service experience is a plus but not required
High School diploma or equivalent preferred but not required
Uniforms and personal protection equipment are provided. However, teammates will be required to purchase approved Safety Shoes.
Job Function(s): [[mfield1]]
Clean Places, Friendly Faces. It's been the guiding principle at Love's for more than 50 years, and it's leading us into the future. We're passionate about serving drivers with clean, modern facilities stocked with plenty of fuel, food and supplies. Love's has two primary kinds of stores. Our 'Country Stores' are fueling stations with a convenience store attached. The larger ' Travel Stops' are located on interstate highways and offer additional amenities such as food from popular restaurant chains, trucking supplies, showers and more.