Client Success Manager

Employment Type

: Full-Time

Industry

: Retail



Prometric’s Client Success Managers (CSM) are stewards of our exceptional client experience. They ensure we are providing a great service while working across the organization to understand and ensure we’re delivering on our service promise while seeking new ways to elevate our value to our clients. The CSM is a central point of contact for all things we deliver to our clients.


Responsibilities:

  • Drive a consistent cadence of customer coverage activities designed to increase the likelihood of renewals
  • Provide support to ensure client satisfaction
  • Work closely with Account Executives to ensure consistent and effective client engagements, and leverage resources as required (e.g., Technology, Test Development, etc.)
  • First point of contact for client inquiries regarding service issues
  • Ensure all contractual obligations are being met, tracked and communicated to relevant stakeholders across the organization, especially for A/B accounts
  • Ensure planned activities (publishing cycles, etc.) are being undertaken and completed, serving as de facto PMO
  • Escalate to Acct Executive any opportunities for revenue growth that emerge from daily / weekly interaction with client transactional / line managers
  • Raise awareness to the organization of any risks, especially client visits from competitors, mentions of competitive offers to client, etc.
  • Use Prometric’s sales tools (e.g. Salesforce.com) and methodology to effectively manage the accounts, opportunities, pipelines and forecast
  • Experience:

  • BA/BS Degree from a four-year college preferred
  • 3-5 years of professional experience in account management / client services with a proven track record of managing complex solutions.
  • Ability to multi-task and handle large portfolio of clients
  • Effective written and verbal communication skills
  • Familiar with Service Level Agreements and client contracts
  • Other details

  • Pay Type Salary
  • * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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