• Spectrum
  • Stamford , CT
  • Non-Executive Management
  • Full-Time

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Client Reference Code: 246201
Senior Manager of Performance Analytics will analyze large amounts of data to find patterns and insights that will help answer business questions and will help improve the performance metrics of Charter. The individual will build quality reporting tools/products to extract valuable business insights. The role requires a highly technical and analytical individual with a knack for analysis, mathematics, programming and statistics. A critical thinker with problem solving skills and the ability to connect the dots to relay the story to management using data analytics. With a passion for building backend procedures and front end reporting tools, he/she will be the go to person for the business to provide meaningful information.

Examples of such projects include but are not limited to:
  • Reporting and analysis of customer and product growth
  • Performance measurement for major campaigns, offers and initiatives; KPI tracking (e.g., penetration rates, churn/survival rates, tier mix and sell-in, average revenue per customer
  • Creating and integrating Retention Analytics with consumer metrics
  • Building integrated dashboards with market centric information
  • Reporting on customer and product growth in competitor overlap areas
  • Survail performance across all geographies and segments within Charter?s diverse operating footprint
Major Duties & Responsibilities:
  • Work with end users (both inside and outside Performance Analytics) to understand business requirements and transform raw data into actionable and meaningful insights
  • Identify all data sources and automate data collection processes
  • Analyze large amounts of information to discover trends and patterns
  • Embrace the complexity and nuances of data structures that support department?s data needs
  • Create reporting dashboards/tools to present transformed information using state of the art data visualization techniques
  • Create analytical solutions to projects assigned to the team
  • Build dashboards in Tableau and other visualization tools for the Marketing team to consume analytics
Technical Qualifications:
  • Proven experience as a data analyst with deep experience in data mining
  • Experience in SQL and statistical packages including Python, R, SAS preferred
  • Working knowledge of Microsoft BI (Power Query, DAX), SSDT (SQL Server Data Transformation) & SSAS (SQL Server Analysis Services) required
  • Working knowledge of data transformation tools e.g. Alteryx required
  • Experience using Business Intelligence reporting tools (e.g. Tableau and MicroStrategy) required
Analytical/Business Qualifications:
  • Ability to succeed in a fast-paced dynamic environment with limited oversight
  • Creative problem solver who thrives when presented with a challenge
  • Aptitude for analysis of business trends and performance measurement
  • Strong communication skills, including experience presenting complex data and intelligence in a concise and easy to understand fashion
  • Ability to manage large, complex projects
  • Strong organizational skills and attention to detail
  • Good interpersonal skills and communication with all levels of management
Related Work Experience:
  • 5-8 years of experience working within a Analytics, Marketing, Sales, Business Intelligence or Strategic Planning function of a large organization with an established reputation for measuring business performance (e.g., telecom, mobile, media, financial services, publishing, retail, consulting, etc.)
  • BSc in Computer Science, Engineering, Information Systems, Data Science or relevant field
  • Graduate degree in Data Science or other quantitative field preferred
  • Office environment
Job Code : MAN600 Sr Mgr, Performance Analytics Exempt


* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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