Segment head manages the portfolio of accounts in a specific industry domain (Publishing and Education, Entertainment). As a P&L owner, he/ she will carry a target of growing the existing customer relationships and help acquisition of new customer relationships. In this role, he/ she will manage key customer stakeholders, relationship management team and delivery team for the accounts in the portfolio. This roles needs expertise as a leader who has deep understanding of the domain & strong connect in the industry..
Develop, maintain and execute on the segment business plan and support client partners develop account business plan.
Manage relationship with key customer stake holders including CXO level relationships.
Understand strategic needs of customer and develop a long term growth strategy accordingly.
Provides thought leadership in developing and executing solution.
Identify and develop market focused solutions that solve customer business problems.
Manage client relationships at one or more accounts with a clear focus on creating a top-notch client experience.
Creates opportunities to engage with client stakeholders in domain and technology specific dialogue to promote Client business interests and image as a thought leader.
Handle escalations and negotiate with the customers, as required.
Practices a disciplined approach to forecast revenue every month and manage profitability of the account(s).
Qualifications: Candidate should have minimum qualification of BE/BTech/BS or equivalent degree.
1) Years of experience required for position : 15+ years of experience - provided by Dice* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.
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